Social Responsibility Guidelines
This Lottery is being promoted by and on behalf of Rainbow Trust Children’s Charity, a registered charity with no: 1070532, whose registered address is 6 Cleeve Court, Cleeve Road, Leatherhead, Surrey KT22 7UD operating under a Small Society Lottery Licence from Mole Valley District Council, no. MVDC348. The person responsible is Emma Smith, Rainbow Trust Children’s Charity, 6 Cleeve Court, Cleeve Road, Leatherhead, Surrey KT22 7UD
Fair and open draws policy
The draw will be made utilising a Random Number Generator (RNG) that has been tested and approved by an independent, Gambling Commission approved, third party test house or other draw process approved by Gambling Commission.
Any complaints regarding the draw/s can be made directly to the Society via the contact details above. We will respond to initial complaints and queries within 2 working days of receipt of the complaint.
If the complaint is not satisfactorily resolved, the matter will be escalated appropriately. Every complaint will be taken seriously and fully considered by the Society in order that a satisfactory resolution can be achieved.
In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers.
iii. The outcome of IBAS intervention will be reported to the Gambling Commission.
Responsible gambling / problem gambling procedure
Players can ask to be removed from our database so they do not receive further emails regarding draws.
If you are having a problem then you can ask to be excluded from the site. There is also software that blocks access to all online gambling sites. See www.gamblock.com orwww.netnanny.com for more details.
If you would like to exclude yourself from this draw and future Society draws, please email firstname.lastname@example.org indicating your name using the following template:
“I “name” request that I be refused entry to the Society draw and future Society draws. I understand that if I attempt to purchase a ticket, I will be refused.”
Gambling in moderation is okay, but problem gambling can take over your life. Remembering the following will help to keep gambling in check:
If you are concerned about your own gambling, or that of a friend or relative, then the following questions may offer you some help and guidance. Answering yes to some of these questions does not necessarily make you a problem gambler but may indicate a problem:
Visit www.gambleaware.co.uk for more information and advice.
Remote gambling includes gambling online, by interactive television or by mobile phone.The advice below is designed to help anyone gambling remotely:
Need help? Don't hesitate to contact us
Is problem gambling affecting you, or those close to you?
Freephone: 0808 8020 133
Please note that your payment has been processed by Capen Ltd Trading as Zaffo.com and your bank statement will include the following information “Zaffo.com-ZaffoCharity 0203 096 6265”